True Guest Perspective
Real guest insight.
Delivered before it goes public.
We stay as real guests and share confidential insights with management - helping elevate future guest experiences and strengthen long-term loyalty
Get a True Guest Perspective
Unfiltered insight
Actionable steps
True Guest
Perspective
Full journey
Direct dialogue
We experience your hotel exactly as your guests do. We stay anonymously as mystery guests, without prior influence or special treatment. From the first research and booking touchpoints to check-out and post-stay impressions, we live the full guest journey as it naturally unfolds - while making structured, ongoing observations throughout the stay.
Our reviews are based on real interactions with your team, real use of your facilities, and the everyday moments that define how your hotel is perceived. We assess service consistency, hospitality culture, comfort and sleep quality, check-in flow, breakfast experience, family friendliness, and the overall sense of care and attention.
Having traveled extensively worldwide, we bring a nuanced, informed perspective shaped by best practices across leading hotels. Our approach is balanced and constructive — highlighting what works, identifying friction points, and explaining why the experience feels the way it does. We believe it is far more valuable for your hotel to receive this insight directly and privately, rather than encountering it later on public review platforms when there is little room for action.
Thailand - Anantara
Team demonstrated strong engagement and a clear commitment to creating a positive stay
Mauritius - Heritage Awali
Outdoor service showed limited proactivity and language clarity, while Front Desk leadership demonstrated strong ownership in addressing and resolving guest concerns
New York City - Gansevoort
In-room facilities did not fully meet expectations, highlighting opportunities for improved guest dialogue and stronger alignment between marketed promises and on-property delivery
Receive actionable insights tailored to your hotel.
Tested across solo, couple, and family stays.
Request a True Guest Perspective qoute
What your hotel gains
Each stay results in a professional review report, including an executive summary of the overall guest experience, key observations, and prioritized recommendations and action points that can be implemented immediately. During the stay and at its conclusion, we meet with hotel management to align on context, share impressions, and discuss opportunities for refinement. This dialogue ensures findings are relevant and actionable.
Your hotel gains clear, actionable insight — not just feedback. By addressing strengths and improvement areas early, your hotel can refine service delivery, strengthen consistency, and elevate guest satisfaction — before experiences turn into public reviews.
The outcome is a more confident, guest-centric experience informed by real-world observation and constructive collaboration.
Executive summary
Actionable points
Manager debrief
Refined insights
Tailored feedback
Professional reviews
Constructive advice
Strategic value
“We provide hotel leadership with an unfiltered guest perspective - translating real stays into clear insights and practical actions that strengthen both operations and guest satisfaction.”
Mr. Separlous Drachmann, Founder
Areas of Insight & Evaluation
We assess booking and pre-arrival communication, check-in and front desk interaction, room quality and facilities, housekeeping, food and beverage experiences, and overall service delivery. Depending on the stay and agreed focus, we also evaluate business, leisure, and family services for a balanced perspective on how your hotel performs across different guest profiles.
Where relevant, we also review existing online guest feedback and monitor the specific themes and issues raised — ensuring our on-property observations align with real guest sentiment.
Front desk & check-in
Food & service
Room & amenities
Booking & pre-arrival
True Guest Perspective – TGP Packages
Starting points, fully customizable to match your hotel’s stay, focus areas, and guest profile, with accommodation and meals arranged separately
Short Stay Experience
€3,500
+ hotel stay & meals covered
2–3 nights
Executive summary, 1 meeting
Request a tailored proposal
Weekly Immersion
€7,500
7 nights
Full report
Action plan + follow-up call
Request a tailored proposal
Full Guest Perspective
€12,800
10+ nights
Comprehensive report, 2 meetings + virtual debrief
Accommodation and meals extra
Request a tailored proposal
Looking for a True Guest Perspective?
Reach out to get more info
Contact us
True Guest Perspective - Kongestien 69 - DK-2830 Copenhagen Area - Denmark
Tel: +45 93 83 93 18 - Mail: hello@trueguestperspective.com